Wedding Insurance Direct

How to claim

To make a claim on your policy simply download and complete the claims form. To illicit the fastest response we recommend that you give us notice of your claim as soon as possible, then send it off to:

• Wedding Insurance Direct
• c/- Calliden Limited
• PO Box 2717
• Taren Point
• NSW 2229

What documents do I need to make a claim?

When you submit your claim, you have to provide certain documents for us to be able to assess and settle your claim. You will need:

1. Your policy number (you can find this on your policy certificate)
2. Any relevant receipts that you intend to claim against.
3. Any police or medical reports where relevant.

What happens if I don't have original receipts?

When you make a claim you have to provide proof of payment for the relevant item. We understand that you might not be able to produce such receipts for each and every item, but you still have to 'tip the balance' and should be able to provide evidence of payment where you could be reasonably expected to have such evidence.

Typically, we accept photographic evidence, receipts, bank or credit card statements as proof of payment, and/or a statutory declaration attesting to payment. In the end, common sense prevails and you should ask yourself does this conclusively prove that you paid for this item.

How long will it take to process a claim?

This often depends on how quickly you can get the required documents to us. Once we receive all the documents a claim is normally processed within 10 working days.

How are claims paid?

We will pay all claims in Australian dollars and the rate of currency exchange used is the rate at the time you incurred the expense.